Your Lux Skin oils can be stored at room temperature. With some oils it is normal for them to become “cloudy” as the oil is exposed to air and adjust to humidity and temperature.
Can I cook with your oils?
We do NOT recommend cooking with our oils. Our oils are safe for your skin, hair, face and nails, but we are not a food company and have not gone through the FDA testing process.
Is there a scent to your oils?
We never add perfumes or dyes to our oils. The scent for most of our oils (Coconut - smells like fresh coconuts) is very light if at all. Most people are surprised at how little the smell of our oils is.
Some of our oils have certifications from the USDA or other international consumer safety group. However not every one of our oils will have gone through the rigorous, expensive process of certification. Please contact us for more information.
I purchased on amazon, how do I return a product?
If you purchase from amazon.com, than you will contact amazon.com and their support team will handle the return.
**Please note we can NOT make exceptions for amazon.com orders and accept them at our facilities. Amazon restricts merchants from handling support issues from purchases on their website without using their support team.
Where does your oil come from?
We source our oil from around the world. Almond oil will come from Sicily Italy, Majorca Spain or Northern California. Grapeseed oil comes from France, Spain, Portugal, Germany and Chile.
What forms of payment do you accept?
We currently accept: Visa, Mastercard, American Express, Discover, Amazon Payments, Paypal and Dwolla.
There are two possible returns, which depend on where you purchased oil. If you purchased directly from us, then simply contact our support team and we will be in touch on next steps. If you purchase from amazon.com, than you will contact amazon.com and their support team will handle the return.
**Please note we can NOT make exceptions for amazon.com orders and accept them at our facilities. Amazon forbids merchants from handling support issues from purchases on their website without using their support team.
Check our page on privacy for more information.
Do you sell anywhere else?
We sell online, Etsy and amazon.com. We do not have any retailers or retail locations at this time. If you would like to discuss wholesale please contact us.
Retailers in my area?
Currently Lux Skin Oils are available online, Etsy, amazon.com and through some 1 retailer.
We are not currently recruiting retailers in the USA as our small batch process makes it hard to meet the increased retail demand and keep our high quality. If you would like to become a distributor please contact us to discuss.
How do I use a coupon (discount code)?
During checkout simply enter your coupon code in the box provided and our store will process it.
Where are you located?
Our headquarters are in Greenville, SC.